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Details
Design Thinking is a human-centred, iterative problem-solving approach that emphasizes understanding the needs and experiences of users to create innovative and effective solutions. It involves five key stages: Empathize, Define, Ideate, Prototype, and Test. By fostering empathy, encouraging collaboration, and embracing experimentation, Design Thinking enables individuals and organizations to tackle complex problems creatively and develop solutions that resonate with and benefit the end users.
Participating in the 2-day Design Thinking Training Program will empower you to tackle complex challenges with a user-focused approach. You'll develop skills in empathy, creative brainstorming, and collaborative teamwork, enabling you to generate innovative solutions tailored to real user needs.
The course offers hands-on experience in prototyping and testing, ensuring your ideas are practical and effective. Additionally, you'll learn to define clear problem statements and implement strategies for continuous improvement, positioning yourself as an innovation leader within your organization and enhancing overall performance and customer satisfaction.
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| Classroom | 2 days | Get a Quote | |
| Live Virtual Training | 2 days | Get a Quote |
Discounts Available
Brochure:
Customer Testimonials
NinetyOne SA (Pty) Ltd
Andrew was a great facilitator of the course, also very knowledgeable on the different aspects of Design Thinking, he also kept us engaged throughout the course.
NinetyOne SA (Pty) Ltd
I enjoyed the training with Andrew! He's very engaging and compassionate. Learning from him was easy and felt organic. Keep it up Andrew!!! :)
NinetyOne SA (Pty) Ltd
An excellent course covering the fundamentals of the design process and mindset, with practical tips for immediate application. Thank you !
NinetyOne SA (Pty) Ltd
The course was really interaction, good discussions and class engaged on all topics. Enjoyed the lecturer.
NinetyOne SA (Pty) Ltd
I enjoyed Andrew's engaging examples and his ability to keep the course on track despite the distractions and challenge of coordinating a group of people with varying backgrounds and ideas.
Audience
This is a high-level course perfect for anyone in a creative, technical, managerial, or strategic role who will benefit from the tools and methodologies shared, to tackle complex problems and develop impactful solutions.
Pre-Requisites
Basic Skills and Competencies
-
- Strong communication and teamwork abilities. (Recommended)
- Basic critical thinking and problem-solving skills. (Recommended)
Technological Requirements
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- Access to a laptop or tablet for digital activities.
- Basic proficiency with Microsoft Office, Google Workspace, or similar tools.
Course Outline / Curriculum
Session 1: Introduction to Design Thinking
- Definition and Origins
- Core Principles of Design Thinking
- Relevance Across Various Industries
- Overview of the Five Stages of Design Thinking
Session 2: Empathy and User Research
- Advanced Empathy Techniques
- Conducting In-Depth User Interviews
- Utilizing Empathy Maps and Journey Mapping
- Understanding Diverse User Needs
Session 3: Defining Problems and Identifying Opportunities
- Crafting Point-of-View (POV) Statements
- Formulating How Might We (HMW) Questions
- Opportunity Mapping and Prioritization
- Aligning Problem Definitions with User Insights
Session 4: Ideation and Creative Solution Development
- Brainstorming Best Practices
- Advanced Ideation Techniques (e.g., SCAMPER, Brainwriting, Role Storming)
- Generating Innovative Solutions
- Evaluating and Selecting Top Ideas
Session 5: Prototyping and Testing Solutions
- Purpose and Types of Prototyping (Low-Fidelity vs. High-Fidelity)
- Tools and Methods for Creating Prototypes
- Developing Tangible Representations of Ideas
- Gathering Initial Feedback on Prototypes
Session 6: Testing, Iteration, and Implementation
- User Testing Methods (e.g., Usability Testing, A/B Testing, Pilot Programs)
- Gathering and Analyzing Feedback
- Iterative Improvement Based on User Insights
- Planning for Implementation and Scaling Solutions
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.