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Details
Solving tough problems requires you to define the true problem, analyze the possible causes, create potential solutions, choose the best one, and implement it. This workshop will help you learn new ways to approach problem-solving and make decisions to enjoy sustainable solutions.
In this workshop, you will learn
- Tools to perform root-cause analysis
- Methods to increase your creativity in finding solutions
- Strategies to decide who makes decisions
- Tools to make decisions more objective
- Ways to communicate tasks to ensure implementation is successful
Delivery Methods
Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.
| Delivery Method | Duration | Price (excl. VAT) | ||
|---|---|---|---|---|
| Classroom | 1 Day | ZAR 2,750.00 | Get a Quote | |
| Live Virtual Training | 1 Day | ZAR 2,250.00 | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Customer Testimonials
Macmillan Education South Africa (Pty) Ltd
I was recommended to Leading Edge by a colleague. I was very impressed by the course content, as I expected to learn some basics, but was met with a lot more thorough and helpful content than I thought I would. Even though it was a webinar, the session was very engaging, the presenter kept a good pace and everything ran very smoothly. Thank you for the great session.
Bestmed Medical Scheme
The training facilitator was excellent.
Bestmed Medical Scheme
Positive attitude of trainer
Bestmed Medical Scheme
it was nice to know what to do in situations when problems arise and how to handle and solve problems in different ways
Bestmed Medical Scheme
LEADING TRAINING IS THE BEST .THE facilitator knows his story .i was impressed with the way he conducted the training
Bestmed Medical Scheme
I enjoyed the practical side to the training!
Audience
Anybody
Pre-Requisites
Critical Thinking
Course Outline / Curriculum
The Problem-Solving Model
This introductory session will cover the problem-solving model to give participants an idea of the process they should follow when solving a problem.
Gathering information
The first step in problem solving is to have as much information as possible. This section will look at ways to make your search more thorough.
Describe the problem
Describing the problem accurately and clearly is key to solving it. Part of that is understanding what the root cause is. We will look at tools like the 5 whys and Ishikawa diagram to do this well.
Finding Creative Solutions
Coming up with solutions is a creative endeavour. In this section, we will examine ways to boost our creativity to brainstorm effective solutions
Brainstorming
Team brainstorming is one of the most effective ways to be more creative. We will look at how to facilitate team sessions to enhance coordination, communication and creativity.
Decision-Making Styles
Depending on how urgent and important a problem is, you would take different approaches to deciding what to do. This section will look at 4 decision styles and when to use them.
Decision-Making Techniques
Once you have a few potential solutions, you need to pick just one to implement. This can be difficult. That’s why we have a few tools to help you make more objective decisions.
Implementation
Once you’ve made a decision, your solution needs to be implemented. In this section we will look at how to set goals and objectives for our solution and how to make sure that everyone who needs to be part of the solution knows what is happening.
Measure success
Finally, you need to measure your solution against the objectives you’ve set to see if it was effective. In this last section, we will look at setting metrics and communicating results.
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.