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Details
Human interaction and communication is fraught with complexity and conflicting needs and misunderstandings can result in conflict that robs people, teams and organizations of collaboration opportunities and efficiencies. Managers need the skills to manage conflict well to save the time and emotion wasted in cold wars and hostile stand offs. This course equips a manager or team leader to identify causes and manage the resolution of personal conflict between persons or parties. The main focus will be on application in the workplace although the same principles can be used in any human interaction.
This course is aligned to cover the specific outcomes of unit standard 114226 at NQF level 5 for 8 credits. However, we blend current models and best business practice into the course.
The qualifying learner will be capable of:
- Describing the main sources of conflict
- Describing appropriate techniques to manage conflict
- Implementing a strategy to resolve conflict
- Developing the attributes of a good conflict manager
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| Classroom | 3 Days | Get a Quote | |
| Live Virtual Training | 3 Days | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
This is an accredited course and will suit a team leader in any business unit who is responsible for leading and managing staff. It would also suit any qualifying learner who would like to earn credits towards the qualification National Certificate in Generic Management, at NQF level 5.
Pre-Requisites
For entry into this course a learner needs to be competent in:
- Communication at NQF Level 4 or equivalent
- Mathematical Literacy at NQF Level 4.
Course Outline / Curriculum
Lesson 1
Describe the main sources of conflict.
Lesson 2
Explain appropriate techniques in conflict management.
Lesson 3
Describe the appropriate action plan and strategies to manage conflict.
Lesson 4
Explain the attributes of an effective conflict manager.
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.