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Details
This accredited short course is aligned to meet the outcomes of US 12433 - Communication Techniques - Use communication techniques effectively, NQF level 5, Credits 8. It is part of Module 1 of the Generic Management Qualification SAQA ID 59201 LP 60269 162 Credits NQF Level 5. Qualifying learners will be able to demonstrate an understanding of a range of oral and written communication techniques and be able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation.
This course will guide the learner through the basics of communication in a business environment. It covers the fundamentals of:
- communication theory
- types of communication
- a range of basic written and oral communication techniques such as meetings, presentations, emails, memos, agendas, and reports
- chairing a formal business meeting
- gathering information to write a report
- understanding your audience
- making a business presentation
Delivery Methods
Leading Training is focusing on providing virtual training courses for the foreseeable future and will only consider in-person and classroom training on request, with a required minimum group size of six delegates. We remain committed to offering training that is fast, focused and effective.
| Delivery Method | Duration | Price (excl. VAT) | ||
|---|---|---|---|---|
| Classroom | 2 days | ZAR 5,500.00 | Get a Quote | |
| Live Virtual Training | 2 days | ZAR 4,500.00 | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
This course will suit anyone in a business environment who needs to understand the fundamentals of standard communication practices and conventions and who needs to see the link between clear and effective communication and business success.
It will also suit someone who wishes to earn an accredited communication course that builds towards a management qualification.
Pre-Requisites
Learners will need to have a matric certificate with English to enter this course and business experience would be a benefit.
Basic computer skills and word processing is necessary.
Learning assumed to be in place:
- Communicate at work
- Collect and use information
- Communicate with clients
- Compile basic reports
- Write a basic report and use basic business English
- Communicate in an assertive manner with clients and fellow workers
Course Outline / Curriculum
Section 1: Introduction to Communication
Defining Communication
Communication Theory
The Communication Process
Communication Types:
- Exploring the Purpose and Benefits of Written Communication
- Effective Verbal Communication
- Non-verbal Communication
- Visual and Electronic Communication in brief
Section 2: Lead Discussions and Chair Meetings
Facilitating an Effective Discussion
Effective Meeting Management
Meeting Artifacts
Formal Meeting Cycle
Using Agendas
Meeting Procedures / Rules of Engagement
Types of Decision Making Tools
The Role of the Chairperson
Section 3: Generate a Variety of Workplace Reports using Various Data Gathering Techniques
The Case for Written Reports
Purpose of a Written Report
Report Types & Formats:
- Progress Report
- Incident / Investigative Report
- Technical Report
Collecting Data for a report
Planning Report Compilation
The Report Writing Cycle
- Technical Report Writing Conventions
Section 4: Delivering Presentations
Presentation Types
Clarifying your Purpose
Exploring your Audience
Steps in Creating a Presentations
Great Presentation Design Tips
Preparing to speaker
Practicing the Delivery
Presentation Body Language
Handling Questions
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.