RELATED COURSES
Anger Management: Understanding Anger
Business Etiquette: Gaining That Extra Edge
Closing the Generation Gap
Communicating Across Cultures
Communication Strategies
Communication Techniques SAQA US12433
Conflict Resolution The Definitive Approach
Courageous Conversations
Cultural Intelligence (CQ)
Interpersonal Skills
Manage Conflicts SAQA US114226
Mindfulness and Resilience
Self Esteem and Assertiveness
Self-Mastery
Self-Mastery and Emotional Intelligence
Stress Management
Telephone Etiquette
Details
This comprehensive Emotional Intelligence (EI) course equips you with the tools to understand, measure, and enhance your emotional awareness in both personal and professional contexts. You'll learn the core concepts and four branches of EI, discovering how self-awareness, self-regulation, motivation, and empathy drive more effective communication and conflict resolution. By exploring the positive and negative impacts of EI on workplace interactions, you'll see how improved emotional competencies can reduce stress and frustration, while fostering better relationships and leadership outcomes. Through self-evaluation exercises, you'll identify areas for growth, develop strategies to manage emotional responses, and ultimately build stronger interpersonal skills that lead to greater success in all areas of your life.
The Accredited Emotional Intelligence Course is a three-day workshop aligned to SAQA US252031 - Apply the principles and concepts of emotional intelligence to the management of self and others, worth 4 credits at NQF level 5.
This course is also part of the Interpersonal Skills Module of our Generic Management National Certificate Qualification at NFQ level 5.
We've all worked with brilliant individuals, and some of us have been fortunate enough to be led by them. A few core qualities set the best leaders and managers apart: strong business acumen, unwavering integrity, exceptional people skills, and genuine care for those they lead. True leadership is people-focused and hinges on emotional intelligence - the ability to perceive others' emotions, respond appropriately, and regulate your own emotions under pressure. Crucially, this skill isn't just innate - it can be learned and continuously improved.
EQ emotional intelligence training is worth investing in if you want to be an effective leader who leaves a lasting legacy.
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| Classroom | 3 Day | Get a Quote | |
| Live Virtual Training | 3 Day | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Customer Testimonials
Amrod Corporate Solutions (Pty) Ltd
Our company chose leading edge the trainer was very knowledgeable, very open to questions and answered well.
Vision View Productions
Lovely environment and staff, great hospitality. The course was very practical and I am sure it will come in very handy in my work environment. I hope there will be more of this kind to build on on the Relationship Management modules.
Vision View Productions
i liked the fact that it was informative, refreshing and Kerrin was clear, very passionate and open about evrything. Im happy
Vision View Productions
I was never interested in dealing with emotions as i thought its all netural however this course helped me learn more about it and can apply in my personal life and workplace.
Audience
- Managers and leaders of people in a work environment.
- Anybody who wants to learn how to be in touch with their emotions and how to communicate with and lead others effectively in a team setting.
- Any manager or new manager who would like to earn this unit standard worth 4 credits, as a path towards earning the full qualification in Generic Management, NQF Level 5, SAQA ID 59201.
Pre-Requisites
The Leading Training Self Mastery Course is highly recommended as a pre-requisite course to this course, as it lays the scientific foundation of how our brains process emotions and how we as social beings relate to others. However, this is not essential.
Delegates will work on formative and summative assignments in class and prepare a portfolio of evidence to upload to an LMS for assessment. Services Seta will verify the results after assessment and moderation. A laptop is required to complete assessments.
Course Outline / Curriculum
Principles and Concepts of Emotional Intelligence
- The Four Branches of Emotional Intelligence
- The Principles of Emotional Intelligence
- The Concepts of Emotional Intelligence
- Components of Emotional Intelligence
- Characteristics Of Emotional Intelligence
The Role of Emotional Intelligence in Interpersonal and Intrapersonal Relationships
- Value of Emotional Intelligence at Work and at Home
- The Importance of Personal and Interpersonal Competences
- Techniques for Giving and Receiving Feedback
- Improving Communication Skills in Business and Relationships
The Impact of Emotional Intelligence on Life and Work Interactions
- The Positive and Negative Impact of Emotional Intelligence
- The Interrelationship of Conflict, Frustration, Anger and Stress
- The Consequences of Applying Emotional Intelligence
- The Connection of EI to Effective Leadership and Organizational Success
- Danger to Leaders of Emotional Incompetence
- The Role of Emotional Intelligence Today
- Interpersonal Capabilities
Emotional Level Evaluation
- Analysing Own Responses to Life and Work Situations
- Measuring Emotional Intelligence
- Emotional Intelligence Self-Evaluation
- Strengths and Weaknesses Analysis
- Techniques for Improving Own Emotional Intelligence
Schedule Dates and Booking
To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.
| Start Date | End Date | Branch | Status | |
|---|---|---|---|---|
| Wed 23 Apr 2025 | Thu 24 Apr 2025 | Fourways | Scheduled |
Closed Please call |