Communication and Interpersonal Skills Courses

Learning to interact and communicate effectively through self-management and social awareness is a powerful business skill. Our courses will help you to be more effective as an individual, team member, and leader.
Communication and Interpersonal Skills Courses
Anger Management: Understanding Anger

Anger Management: Understanding Anger

1 Day
From ZAR 2,250.00
Business Etiquette: Gaining That Extra Edge

Business Etiquette: Gaining That Extra Edge

1 Day
From ZAR 2,250.00
Closing the Generation Gap

Closing the Generation Gap

1 Day
From ZAR 2,250.00
Communicating Across Cultures

Communicating Across Cultures

Increasingly, businesses around the world have become more interconnected, and companies have to think more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared for doing business abroad, lacking the knowledge and sensitivity to adjust their business behavior to different cultural contexts.
1 Day
From ZAR 2,250.00
Communication Strategies

Communication Strategies

Effective communication helps teams to work together, staff to service clients, and managers to lead employees. Communicating effectively is about reducing misunderstandings and maintaining healthy relationships. This is why our communication course focuses on teaching effective communication skills that are crucial in any professional environment.
1 Day
From ZAR 2,250.00
Communication Techniques SAQA US12433

Communication Techniques SAQA US12433

This accredited short course is aligned to meet the outcomes of US 12433 - Communication Techniques - Use communication techniques effectively, NQF level 5, Credits 8. It is part of Module 1 of the Generic Management Qualification SAQA ID 59201 LP 60269 162 Credits NQF Level 5. Qualifying learners will be able to demonstrate an understanding of a range of oral and written communication techniques and be able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation.
2 Days
From ZAR 4,500.00
Conflict Resolution The Definitive Approach

Conflict Resolution The Definitive Approach

Conflict will happen in the workplace. We are individuals with unique ambitions and commitments, and when something we hold as important is threatened, we will take it personally. Conflict may be exciting and energising, but it affects productivity and morale. In this module, we will learn how to improve our conflict management skills and apply problem solving techniques. Conflict often occurs spontaneously. In this module we explore models to respond rapidly as well as an introduction to principled negotiation as a tool to deal with conflict.
1 Day
From ZAR 2,250.00
Courageous Conversations

Courageous Conversations

In our personal and work lives, we are often confronted with situations where there are opposing opinions and high emotions, and high stakes, and we are faced with having a difficult conversation. We can do one of three things: -        Avoid them: often the short-term, easy way out many of us choose. -        Face them, and handle them badly: lose our cool, or retreat into silence.   -        Face them and handle them well: but we need the skills to do this!
2 Days
From ZAR 4,500.00
Cultural Intelligence (CQ)

Cultural Intelligence (CQ)

Cultural Intelligence CQ is a registered trademark of the Cultural Intelligence Center LLC Cultural Intelligence (Quotient) CQ Is the capability to function effectively across various cultural contexts (national, ethnic, organizational, generational, etc). DEFINING POINTS OF CQ Coherent Framework Academic Validity Predicts Performance Developmental Approach LEADERSHIP DEVELOPMENT PROGRAMS Organizations like Coca-Cola and IATA have integrated cultural intelligence as a key part of driving new business initiatives. RECRUITING, HIRING, AND PROMOTION Google utilizes cultural intelligence to assess and train recruiters to find high-achieving individuals across the world. MERGERS & ACQUISITIONS Bank of America used cultural intelligence to improve the merger with Merrill Lynch. PROJECT TEAM MANAGEMENT Companies like these use cultural intelligence to improve the effective completion of global projects. DIVERSITY & INCLUSION PROGRAMS Cultural intelligence is being used by these companies to leverage the potential of cultural diversity. GLOBAL RELOCATION Fortune 500s like IBM and McDonalds use cultural intelligence to prepare executives for overseas assignments. IMPROVED CUSTOMER SERVICE AND MARKETING Numerous companies are tapping the potential of cultural intelligence to drive sales and service.
1 Day
From ZAR 2,250.00
Interpersonal Skills

Interpersonal Skills

Interpersonal skills help us to interact effectively with the people around us. These skills are as important for business as they are for social activities; after all, most of what we do involves other people. In many cases, our success in business is built, not only on our ability to do our jobs, but also on our ability to manage our interactions with our colleagues and customers.
3 Days
From ZAR 6,750.00
Manage Conflicts SAQA US114226

Manage Conflicts SAQA US114226

Human interaction and communication is fraught with complexity and conflicting needs and misunderstandings can result in conflict that robs people, teams and organizations of collaboration opportunities and efficiencies. Managers need the skills to manage conflict well to save the time and emotion wasted in cold wars and hostile stand offs. This course equips a manager or team leader to identify causes and manage the resolution of personal conflict between persons or parties. The main focus will be on application in the workplace although the same principles can be used in any human interaction.
3 Days
From ZAR 6,750.00
Mindfulness and Resilience

Mindfulness and Resilience

This short, 2-hour session will guide participants through using the powerful tool, mindfulness, in becoming more resilient at work and at home.
2 Hours
From ZAR 4,500.00
Self Esteem and Assertiveness

Self Esteem and Assertiveness

Self-esteem and confidence are foundations that every professional needs to be more effective and feel more satisfied in their daily work. By discovering how you see yourself, overcoming negativity to build confidence, realizing your worth, and practising assertive communication techniques, you will become more secure in your role and a more effective team member.
1 Day
From ZAR 2,250.00
Self-Mastery

Self-Mastery

The skills that underpin all other soft-skills involve self awareness and self knowledge. A solid scientifically backed model approach to understanding your brain and its effect on the way you respond to your environment and relationships. The aim is to better understand how we as humans think and feel and the effect our emotions have on our brains to enable us to develop our control mechanisms to behave appropriately and understand the reasons behind what we and others do. We discuss practical models of the brain and the BICEP model of social state management to help with this understanding. The assumption is that we are complex beings who have had a long history of development to become who we are. And we are in a process of growth and development. We want to adapt to lead more fulfilling lives and to be more productive, ultimately aiming for self actualization.    
1 Day
From ZAR 2,250.00
Self-Mastery and Emotional Intelligence

Self-Mastery and Emotional Intelligence

This course is a practical 1-day workshop that blends the science of self-mastery with the art of emotional intelligence. 
1 Days
From ZAR 2,250.00
Stress Management

Stress Management

Stress is an unavoidable part of life, but that doesn't mean it has to be a bad thing. In this course, we will look at how to change our reaction to stress, prevent it from becoming overwhelming, and even use stress to improve our performance.
1 Day
From ZAR 2,250.00
Telephone Etiquette

Telephone Etiquette

This course covers effective telephone communication skills from understanding what a customer needs, to responding to their emotions, and probing carefully, to handling their needs effectively and efficiently.  The course gives practical conversation scenarios to work through and gives tips for handling difficult callers while maintaining a calm and professional manner.
1 Days
From ZAR 2,250.00