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Cultural Intelligence (CQ)

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TRAINERS FOR COURSE

Chris Moodley

Kerrin Badham


Details

Cultural Intelligence CQ is a registered trademark of the Cultural Intelligence Center LLC

Cultural Intelligence (Quotient) CQ

Is the capability to function effectively across various cultural contexts (national, ethnic, organizational, generational, etc).

DEFINING POINTS OF CQ

Coherent Framework Academic Validity Predicts Performance Developmental Approach

LEADERSHIP DEVELOPMENT PROGRAMS

Organizations like Coca-Cola and IATA have integrated cultural intelligence as a key part of driving new business initiatives.

RECRUITING, HIRING, AND PROMOTION

Google utilizes cultural intelligence to assess and train recruiters to find high-achieving individuals across the world.

MERGERS & ACQUISITIONS

Bank of America used cultural intelligence to improve the merger with Merrill Lynch.

PROJECT TEAM MANAGEMENT

Companies like these use cultural intelligence to improve the effective completion of global projects.

DIVERSITY & INCLUSION PROGRAMS

Cultural intelligence is being used by these companies to leverage the potential of cultural diversity.

GLOBAL RELOCATION

Fortune 500s like IBM and McDonalds use cultural intelligence to prepare executives for overseas assignments.

IMPROVED CUSTOMER SERVICE AND MARKETING

Numerous companies are tapping the potential of cultural intelligence to drive sales and service.

In this workshop delegates will be assessed to determine their current CQ using the CQ Multi-Rater Assessment of the Cultural Intelligence Center, LLC, and a feedback report will be issued. The workshop is designed to enhance self-awareness and develop global leadership abilities. A clear framework for understanding different cultures is presented. Delegates are made aware through the assessment of areas where they need to develop CQ both individually and organisationally.

Delivery Methods

Delivery Method Duration Price (excl. VAT)
Fulltime 1 Day R 3,000.00
Webinar 1 Day R 2,550.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.

Brochure:

Download Brochure


Information may change without notice.

Audience

Executives, Line Managers, Project Managers, Sales and Marketing Staff, Facilitators, Team leaders, Members in multicultural teams, Ex-pats, those moving into cross-cultural leadership positions.

Pre-Requisites

To have registered and paid for the course a week prior so that the Multi-Rater Assessment can be completed online by the delegate and by 5 observers who know the delegate. A report of the results forms part of the course.

Course Outline / Curriculum

  • Contexts

    • (national, ethnic, organizational, generational, etc.).

  • DEFINING POINTS OF CQ

    • CQ vs. Other Intercultural Approaches

    • Coherent Framework

    • Academic Validity

    • Predicts Performance

    • Developmental Approach

  • 4 CQ Capabilities

    • (From low to high CQ)

    1. React to External Stimuli

    2. Recognize other Cultural Norms; Motivated to learn more

    3. Accommodate other Cultural Norms in your Thinking

    4. Adjust to other Cultural Norms in your Behavior

    5. Automatically adjusting Thinking and Behavior when getting appropriate cues

  • Worldwide Norms

  • Self-Rating

  • Strategies to Enhance CQ Drive

  • HUMAN NATURE

    • CULTURE

    • Cultural Artifacts/Systems

    • Cultural Values and Assumptions

  • INDIVIDUAL PERSONALITY

  • Strategies to Enhance CQ Knowledge

  • Strategies to Enhance CQ Strategy

    1. Notice. Don’t Judge.

    2. Plan your encounter.

    3. Create space to reflect afterward.

  • Strategies to Enhance CQ Action

  • Your Personal Orientation vs. Global Norms

  • For more Information

  • Expand Your Borders: Discover Ten Cultural Clusters

  • NEXT STEPS

    • Reflect on your CQ Assessment

    • Strengths and Weaknesses

    • Discuss with Others

    • Create a CQ Development Plan

    • 6 week and 6 month goals

    • Action Steps

  • Develop a CQ Team

    • Hiring a Diverse Team

    • Making CQ a priority for all

  • Integrate CQ with Overall Strategy

    • Make it more than just an HR issue

    • Connect it to the overall Mission and Vision

  • Cultural Intelligence Knowledge Proficiency

 

Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date Branch Status  
Thu 29 Apr 2021 Woodmead Provisional
Thu 29 Jul 2021 Woodmead Provisional
Thu 21 Oct 2021 Woodmead Provisional