Conflict will happen in the workplace. We are individuals with unique ambitions and commitments, and when something we hold as important is threatened, we will take it personally. Conflict may be exciting and energising, but it affects productivity and morale. In this module, we will learn how to improve our conflict management skills and apply problem solving techniques.
Conflict often occurs spontaneously. In this module we explore models to respond rapidly as well as an introduction to principled negotiation as a tool to deal with conflict.
Select an approach/strategy to deal with conflict
Learn to develop rapport
Learn to develop empathy
Apply problem solving techniques to conflict
Know how to handle unexpected confrontation
Explore bargaining positions
Learn the Principled Negotiation Model
Apply your insights in a world café format to sharpen your skills
Save up to 10% by booking and paying
10 business days before the course.
Information may change without notice.
Managers, HR Personnel, business leaders and anyone needing systematic tools to deal effectively with conflict.
Course Outline / Curriculum
1. Understanding conflict
What is conflict?
What triggers conflict?
Understand your approach to conflict
Four possible approaches to conflict
2. Preventing conflict
Team Building and Conflict Prevention
3. Apply problem solving techniques to conflict
Problem Solving Model
Applied to Conflict Resolution
Categories of Conflicts
Conflict Resolution Model
4. Managing anger
Preparing for conflict
Dealing with anger
5. Unexpected confrontation
The Drama Triangle
2. Delay if possible
3. Take time to explore accusations
4. Share your intentions and admit mistakes
5. Avoid classical P R V roles
6 Positional bargaining
Achieving good agreements
Exposition of Soft/Hard bargaining positions
Why are Soft/Hard positions problematic?
7. Principled Negotiation Model
Application as a conflict resolution model
The four prescriptions of Principled Negotiation
1. Dissociate problems and people
2. Focus on interests not positions
3. Create opportunities for mutual benefit
8. Use critically objective criteria
8. Case studies
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule
a course. You can choose to be added to the waiting list by clicking the
button below and we will contact you when we have enough delegates
interested. Should we not get enough delegates, we will refund or credit
your paid booking.
Should you need this course urgently, the following options are
Pay for 6 delegates (whether you have them or not) and we will
schedule the course as soon as possible.
If you have fewer delegates and cannot pay for 6, we can negotiate
a shortened course where some of the time will be spent in blended
learning - watching videos and doing tutorials and exercises with
some contact time with the trainer. We would want to discuss what
your core needs are so that we cover those aspects. You need to have
paid for 3 delegates at least.
For clients who want to enjoy the convenience of public transport,
consider the Gautrain.
Take the Gautrain to the Malboro station.
Purchace a R15 ticket for the Woodlands Office Park Shuttle Service.
The shuttle will come directly down Western Service road.
Ask to be dropped at the entrace to Western Woods Office Park.
For more information you can download
the official Gautrain brochure.
Bringing your own PC
It is very important that you have full administrator rights to your
computer so that any software needed for the course can be installed
Please ensure that you arrive at least 30min early on the first day
of training in order to get your PC setup correctly.
If this is not possible then it will be better to make use of our