Details
Effective communication helps teams to work together, staff to service clients, and managers to lead employees. Communicating effectively is about reducing misunderstandings and maintaining healthy relationships. This is why our communication course focuses on teaching effective communication skills that are crucial in any professional environment.
This workshop will help teach participants how to:
- Identify common communication problems that may be holding them back in interpersonal communication
- Develop skills in asking questions to improve communication skills
- Identify what their non-verbal messages are telling others in public communication skills
- Develop skills in listening actively and empathetically, enhancing effective communication
- Enhance their ability to handle difficult situations with improved communication skills
- Deal with situations assertively, boosting their overall interpersonal communication abilities
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| 1 Day | Get a Quote | ||
| 1 Day | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
Anybody who needs the basics on communicating effectively.
Pre-Requisites
The Self Mastery Course is highly recommended as a precursor to this course.
Course Outline / Curriculum
Session 1: Communication Basics
Lay the essential groundwork for strategic interaction. We define the traits of a truly skilled communicator (clarity, empathy, and intentionality) and introduce the core communication model (Sender, Encoding, Channel, Decoding, Receiver, Noise). Participants will learn to identify desired outcomes for every exchange and begin building a foundational intentional exchange strategy. This module ensures a robust understanding of the building blocks for all subsequent skills.
Session 2: Communication Barriers
Focus on identifying and neutralizing common obstacles to effective dialogue. We explore different categories of communication barriers, including physical, cultural, semantic, and psychological filters. Participants will learn practical strategies for noise reduction and miscommunication prevention, ensuring their message is received as intended. This session sharpens the ability to anticipate and overcome obstacles in complex or high-stakes interactions.
Session 3: Conversation Skills
The heart of personal and professional connection. This module teaches active listening skills that go beyond just hearing words, enabling you to decode hidden messages. Learn how to provide verbal and non-verbal cues that demonstrate focus, building trust and rapport. We practice techniques for structuring engaging dialogue, asking powerful questions, and driving conversations toward constructive outcomes through empathetic communication.
Session 4: Body Language and Vocal Tone
80% of communication is non-verbal. This session focuses on controlling and interpreting silent signals. Learn techniques for body language mastery—from open postures that build rapport to strategic eye contact. We deep dive into vocal tone control (pitch, pace, projection) to ensure your message's delivery matches its content. Develop your executive presence by aligning your physical cues with your professional intent, ensuring consistent and impactful delivery.
Session 5: Frame of Reference
Master the critical skill of understanding the receiver's point of view. This module focuses on shifting your frame of reference to understand different priorities and motivations. Learn techniques for perspective taking and cognitive empathy to anticipate objections and tailor your message for maximum engagement and influence strategies. This is key for audience adaptation and ensuring effective stakeholder management.
Session 6: Techniques for The Workspace
Apply strategic communication to daily professional scenarios. This session focuses on practical methods for workplace efficiency, including delivering clear status updates, running efficient meetings, and structuring complex arguments (like the Pyramid Principle). We cover giving and receiving constructive feedback using structured frameworks and methods for persuasive communication to advocate for ideas and resources within a team environment.
Session 7: Assertiveness
Develop the essential skill of assertiveness—communicating your needs clearly without aggression or passivity. We introduce proven frameworks for setting boundaries and provide tactical scripts for saying 'no' effectively while preserving relationships. This module includes the highly effective "persistent response" method to maintain control during difficult requests, solidifying your professional boundaries and strengthening your leadership presence.
Schedule Dates and Booking
There are currently no scheduled dates.