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Communication Techniques in the Workplace




This accredited short course is aligned to meet the outcomes of US 12433 - Communication Techniques - Use communication techniques effectively, NQF level 5, Credits 6. It is part of Module 1 of the Generic Management Qualification SAQA ID 59201 LP 60269 162 Credits NQF Level 5. Qualifying learners will be able to demonstrate an understanding of a range of oral and written communication techniques and be able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation.

This course will guides the learner through the basics of communication in a business environment.  It covers the fundamentals of:

  • communication theory
  • types of communication
  • a range of basic written and oral communication techniques such as meetings, presentations, emails, memos, agendas and reports
  • chairing a formal business meeting
  • gathering information to write a report
  • understanding your audience
  • making a business presentation

Delivery Methods

Delivery Method Duration Price (excl. VAT)
Fulltime 2 days R 4,598.00
Webinar 2 days R 3,698.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.


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Information may change without notice.


This course will suit anyone in a business environment who needs to understand the fundamentals of standard communication practices and conventions and who needs to see the link between clear and effective communication and business success.

It will also suit someone who wishes to earn an accredited communication course that builds towards  a management qualification.


Learners will need to have a matric certificate with English to enter this course and business experience would be a benefit.

Basic computer skills and word processing is necessary.

Learning assumed to be in place:

  • Communicate at work
  • Collect and use information
  • Communicate with clients
  • Compile basic reports
  • Write a basic reportand use basic business English.
  • Communicate in an assertive manner with clients and fellow workers 


Course Outline / Curriculum



Section 1: Introduction to Communication

Defining Communication

Communication Theory

The Communication Process

Communication Types:

  • Exploring the Purpose and Benefits of Written Communication

  • Effective Verbal Communication

  • Non-verbal Communication

  • Visual and Electronic Communication in brief


Section 2: Lead Discussions and Chair Meetings

Facilitating an Effective Discussion

Effective Meeting Management

Meeting Artifacts

Formal Meeting Cycle

Using Agendas

Meeting Procedures / Rules of Engagement

Types of Decision Making Tools

The Role of the Chairperson


Section 3: Generate a Variety of Workplace Reports using Various Data Gathering Techniques

The Case for Written Reports

Purpose of a Written Report

Report Types & Formats:

  • Progress Report

  • Incident / Investigative Report

  • Technical Report

Collecting Data for a report

Planning Report Compilation

The Report Writing Cycle

  • Technical Report Writing Conventions


Section 4: Delivering Presentations

Presentation Types

Clarifying your Purpose

Exploring your Audience

Steps in Creating a Presentations

Great Presentation Design Tips

Preparing to speaker

Practicing the Delivery

Presentation Body Language

Handling Questions




Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date End Date Branch Status  
Thu 20 May 2021 Fri 21 May 2021 Woodmead Provisional