Leading Training is online and available during the Covid-19 Shutdown.
Our staff are working from home and can do the following:
- Webinar training and e-learning
- Development work
We can provide remote assistance to anyone who needs it, however as an IT support company we are willing to provide emergency support to companies that are essential service providers.
If you require any help from us please make use of the live chat below.
This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.Do not let your Call Centre build a bad reputation, train your staff in the methods and skills necessary for effective Call Centre operation
To improve agents verbal skills To improve agents listening skills To improve agents questioning skills To be skilled in handling difficult customers To build awareness of providing excellent service to clients.
|Delivery Method||Duration||Price (excl. VAT)|
|Fulltime||1 Day||R 2,070.00|
|Webinar||1 Day||R 1,620.00|
Save up to 10% by booking and paying 10 business days before the course.
All Call Centre agents new and experienced
Course Outline / Curriculum
- Call Centres purpose and functioning
- Telephone Skills
- Telephone Etiquette
- Dealing with difficult customers
- Quality measurements for agents
- One more time,the customer is important
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.