RELATED COURSES
Accredited Customer Service Excellence
Accredited Relationship Management Bundle
Call Centre and Customer Service
Complex Solution Selling
Customer Service Essentials
Customer-Centric Employee
Customer-Focused Relationship Selling
Digital Marketing Course
Digital Marketing Strategy
Google Ads Essentials: Tools, Strategies, and Best Practices
Google Analytics
Introduction to CRM
Managing Your Corporate Brand
Marketing plan development course
Negotiating Skills for Results
Sales Fundamentals - Selling Smarter
Search Engine Optimization (SEO)
Social Media Marketing
Telephone Selling Essentials: Telemarketing for Success
Details
This unit standard is intended for people who negotiate in dealing with conflict situations. A learner credited with this standard will be able to: Prepare for negotiations; Conduct negotiations; Conclude negotiations; and Evaluate negotiations.
At the end of this training session, you will be able to conduct negotiations to deal with conflict situations
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| Classroom | 3 Days | Get a Quote | |
| Live Virtual Training | 3 Days | Get a Quote |
Discounts Available
Save up to 10% by booking and paying 10 business days before the course.
Brochure:
Audience
This course will suit learners in any business unit who are responsible for leading and managing staff. It would also suit any qualifying learner who would like to earn credits towards a qualification.
Pre-Requisites
Learners starting to learn towards this unit standard are proficient in Language, Literacy and Communication, including intrapersonal and interpersonal skills, at NQF level 4.
It is recommended that a learner is proficient in the unit standard 'Conduct an in-depth analysis of and interpret conflict situations' before accessing this unit standard'.
Course Outline / Curriculum
Lesson 1
Prepare for negotiations.
Lesson 2
Engage in negotiations.
Lesson 3
Finalise negotiations and communicate agreements.
Lesson 4
Evaluate negotiation processes.
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.