Details
This is the third module of the Generic Management Level 5 qualification. This bundle of courses may be taken outside of the qualification for credits as well.
This module is comprised of 3 courses:
- Manage a diverse workforce to add value
- Interpret and manage conflicts within the workplace
- Conduct negotiations to deal with conflict situations
Delivery Methods
| Delivery Method | Duration | ||
|---|---|---|---|
| Classroom | 8 Days | Get a Quote | |
| Live Virtual Training | 8 Days | Get a Quote |
Discounts Available
Courses
Bundle Course
Interchangeable Course
The qualifying learner is capable of:
Demonstrating knowledge and understanding of diversity in the workplace.
Demonstrating an understanding of the reality of diversity and its value in a unit.
Managing team members taking into account similarities and differences.
Dealing with disagreements and conflicts arising from diversity in a unit.
This course is aligned to cover the specific outcomes of unit standard 114226 at NQF level 5 for 8 credits. However, we blend current models and best business practice into the course.
The qualifying learner will be capable of:
- Describing the main sources of conflict
- Describing appropriate techniques to manage conflict
- Implementing a strategy to resolve conflict
- Developing the attributes of a good conflict manager
At the end of this training session, you will be able to conduct negotiations to deal with conflict situations
Audience
This is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
Pre-Requisites
It is assumed that learners are competent in:
- Communication at NQF Level 4.
- Mathematical Literacy at NQF Level 4.
- Computer Literacy at NQF Level 4.
Schedule Dates and Booking
There are currently no scheduled dates.
Please note that this course needs a minimum of 6 delegates to schedule a course. You can choose to be added to the waiting list by clicking the button below, and we will contact you when we have enough delegates interested. Should we not get enough delegates, we will refund or credit your paid booking.
Should you need this course urgently, the following options are available:
- Pay for 6 delegates (whether you have them or not) and we will schedule the course as soon as possible.
- If you have fewer delegates and cannot pay for 6, we can negotiate a shortened course where some of the time will be spent in blended learning - watching videos and doing tutorials and exercises with some contact time with the trainer. We would want to discuss what your core needs are so that we cover those aspects. You need to have paid for 3 delegates at least.