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COVID-19 Lockdown

Leading Training is online and available during the Covid-19 Shutdown.

Our staff are working from home and can do the following:

  • Webinar training and e-learning
  • Consulting
  • Development work
  • Support

We can provide remote assistance to anyone who needs it, however as an IT support company we are willing to provide emergency support to companies that are essential service providers.

If you require any help from us please make use of the live chat below.



Specific learning objectives include:

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.


Delivery Methods

Delivery Method Duration Price (excl. VAT)
Fulltime 3 Day R 6,897.00
Webinar 3 Day R 5,547.00

Discounts Available

Save up to 10% by booking and paying 10 business days before the course.


Download Brochure

Information may change without notice.



Course Outline / Curriculum

Session 1: Course Overview

Session 2: Adjusting to Your Role

Session 3: A Supervisor’s Responsibilities 

The BICEP Model in brief

Session 4: Leadership

The Action-Centered Leadership Model    

Session 5: Setting Goals       

SMART Goals 

Creating a Well-formed Outcome:  

Session 6: Effective Planning

Definition of planning          

How does one plan well?     

Urgent-Important Matrix

Session 7: Defining Leadership

What is Leadership?

Brief History of Leadership Studies

The Leadership Formula

Session 8: The Situational Leadership Model

About Leadership

Which Leadership Style are you Using?     

Session 9: Personality Type 

Session 10: Team Building

Team Brainstorm     

Advantages and Disadvantages of Teams 

Session 11: Developing a High-Performing Team 

The Five Stages of Team Development

Helping to Develop a Team

Team Problem Solving         

Team Leadership     

Session 12: Communication Skills

Defining Communication

Communication Barriers

Active Listening Skills

Questioning Skills    

Probing Techniques 

NonViolent Communication

Session 13: Motivating Employees

Session 14: Orientation and Onboarding

Session 15: Providing Feedback

Six Characteristics of Effective Feedback

Session 16: Doing Delegation Right

Defining Delegation

Delegation Role Plays

Session 17: Dealing with Conflict

The Conflict Resolution Process     

Collaborative Problem Solving        

The Problem-Solving Process          

Session 18: Supervising Disciplinary Issues           

Session 19: Dealing with Stress      

Schedule Dates and Booking

To apply for a booking, click on the relevant "Book Now" button below.
Note: places are only fully secured once payment has been made.

Start Date Branch  
Mon 13 Jul 2020 Woodmead

Book Fulltime

Book Webinar

Mon 7 Sep 2020 Woodmead

Book Fulltime

Book Webinar

Mon 9 Nov 2020 Woodmead