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Customer relations management, sales, marketing and related skills

Course Who Should Attend Prerequisites Duration
Building Relationships for Success in Sales

Sales Consultants wanting to build relationships with clients

1 Day
Call Center and Customer Service

Anybody working in a call centre or BPO environment

Matric English and good English language ability. Some call centre experience would be beneficial.

3 Days
Customer Centric Employee

Customer Service personnel, managers, business owners, call centre personnel

Any experience in dealing with customers is useful but not necessary.

2 Days
Customer Service Training

Sales staff, managers, client service personnel

1 Day
Dynamite Sales Presentations

Anybody in sales

1 Day
Fundamentals of Selling

Sales staff, Management.


1 Day
Introduction to CRM

Managers, Sales staff, Client service personnel


1 Day
Managing Your Corporate Brand

Training companies, trainers, educators

2 Days
Marketing and Sales

Sales consultants, sales staff, managers, business owners

1 Day
Negotiating Skills for Results



2 Days
Overcoming Objections to Nail the Sale

Sales staff, managers, business owners

1 Day
Prospecting for Leads Like a Pro

Sales personnel, business owners, managers

1 Day
Sales Fundamentals - Selling Smarter


  • Sales Representatives and Consultants

  • Account Managers and Executives

  • Business Development Managers



Some sales experience is beneficial but not compulsory.

Delegates need to have had a number of years' work experience.


2 Day
Sales Leadership and Sales Management

Sales Team Leaders and Managers

Complex Solution Selling

3 Day
Self Mastery

This course is for everyone who wants greater insight into how people operate socially and the WHY behind emotionally-charged behaviour. It is particularly useful to people who need to influence others for example leaders, team members, facilitators, HR professionals and sales professionals.

Computer literacy helpful as resources are accessed via the Internet.

1 Day
Selling Smarter

Sales staff wishing to improve their selling skills.

Some basic sales experience.

1 Day

Sales consultants, business owners, managers, call center personnel

1 Day
Telephone Skills for Call Centres

All Call Centre agents new and experienced


1 Day