CRM, Sales and Marketing Courses

Sales Consultants wanting to build relationships with clients

Anybody working in a call centre or BPO environment

Matric English and good English language ability. Some call centre experience would be beneficial.

Customer Service personnel, managers, business owners, call centre personnel

Any experience in dealing with customers is useful but not necessary.

Sales staff, managers, client service personnel

Anybody in sales

Sales staff, Management.

none

Managers, Sales staff, Client service personnel

None.

Training companies, trainers, educators

Sales consultants, sales staff, managers, business owners

Anybody

None

Sales staff, managers, business owners

Sales personnel, business owners, managers

• Sales Representatives and Consultants

• Account Managers and Executives

• Business Development Managers

Some sales experience is beneficial but not compulsory.

Delegates need to have had a number of years' work experience.

Sales Team Leaders and Managers

Complex Solution Selling

This course is for everyone who wants greater insight into how people operate socially and the WHY behind emotionally-charged behaviour. It is particularly useful to people who need to influence others for example leaders, team members, facilitators, HR professionals and sales professionals.

Computer literacy helpful as resources are accessed via the Internet.

Sales staff wishing to improve their selling skills.

Some basic sales experience.

Sales consultants, business owners, managers, call center personnel

All Call Centre agents new and experienced

None