NOTICE
In the interests of protecting our staff, trainers and you, our clients, we will be suspending all instructor-led training from 15th July 2020 until it is safe again.
Our company is working remotely to serve our clients and we are still offering courses via webinar. If you feel your online course didn’t meet that standard, you are welcome to re-attend your course in class when we re-open.
Customer relations management, sales, marketing and related skills
| Course | Who Should Attend | Prerequisites | Duration |
|---|---|---|---|
| Self Mastery | This course is for everyone who wants greater insight into how people operate socially and the WHY behind emotionally-charged behaviour. It is particularly useful to people who need to influence others for example leaders, team members, facilitators, HR professionals and sales professionals. |
Computer literacy helpful as resources are accessed via the Internet. |
1 Day |
| Customer Centric Employee | Customer Service personnel, managers, business owners, call centre personnel |
Any experience in dealing with customers is useful but not necessary. |
2 Days |
| Customer Service Training | Sales staff, managers, client service personnel |
1 Day | |
| Negotiating For Results | Anybody |
2 Days | |
| Managing Your Corporate Brand | Training companies, trainers, educators |
2 Days | |
| Telemarketing | Sales consultants, business owners, managers, call center personnel |
1 Day | |
| Fundamentals of Selling | Sales staff, Management. |
none |
1 Day |
| Building Relationships for Success in Sales | Sales Consultants wanting to build relationships with clients |
1 Day | |
| Call Center and Customer Service | Anybody working in a call centre or BPO environment |
Matric English and good English language ability. Some call centre experience would be beneficial. |
3 Days |
| Dynamite Sales Presentations | Anybody in sales |
1 Day | |
| Marketing and Sales | Sales consultants, sales staff, managers, business owners |
1 Day | |
| Sales Fundamentals - Selling Smarter |
|
Some sales experience is beneficial but not compulsory. Delegates need to have had a number of years' work experience. |
2 Day |
| Sales Leadership and Sales Management | Sales Team Leaders and Managers | Complex Solution Selling | 1 Day |
| Selling Smarter | Sales staff wishing to improve their selling skills. |
Some basic sales experience. |
1 Day |
| Telephone Skills for Call Centres | All Call Centre agents new and experienced |
None |
1 Day |
| Prospecting for Leads Like a Pro | Sales personnel, business owners, managers |
1 Day | |
| Overcoming Objections to Nail the Sale | Sales staff, managers, business owners |
1 Day | |
| Introduction to CRM | Managers, Sales staff, Client service personnel |
None. |
1 Day |